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🟦 Section 1 – Internet Plans & Usage (KV Infotech)

Q1. What internet plans does KV Infotech offer?

KV Infotech offers four main categories of high-speed fiber broadband plans — all with unlimited data and no hidden FUP limits.

🔹 1. Regular User Renewal Plans (Existing Users)

Plan Speed 1 Month 3 Month 6 Month 12 Month Notes
Basic Plan
40 Mbps ₹499 ₹1499 ₹2500 ₹4500 Unlimited Data
60 Mbps ₹599 ₹1799 ₹3000 ₹6000 Unlimited Data
Standard Plan
70 Mbps ₹699 ₹2000 ₹3900 ₹7000 Unlimited Data
100 Mbps ₹899 ₹2500 ₹4400 ₹8000 Unlimited Data
Premium Plan
150 Mbps ₹999 ₹2700 ₹5200 ₹9500 Unlimited Data
200 Mbps ₹1699 ₹3800 ₹7200 ₹12000 Unlimited Data
300 Mbps ₹2499 ₹4800 ₹9500 ₹18000 Unlimited Data

🔹 2. New Connection Plans (Free Installation)

🆓 Offer Highlights:

  • Free Installation on all new connections
  • Free Single Band router for 30–40 Mbps plans
  • Free Dual Band router for 60–200 Mbps plans
  • 3-Year warranty (service center)
  • 💥 10% discount for referred existing customers on next renewal
Plan Speed 1 Month 3 Month 6 Month 12 Month Router Type Notes
30 Mbps ₹2000 ₹3000 ₹4000 ₹5500 Single Band Free Router (3-Year Warranty) & Free Installation
40 Mbps ₹2200 ₹3200 ₹4200 ₹6000 Single Band Free Router (3-Year Warranty) & Free Installation
60 Mbps ₹2500 ₹3500 ₹4800 ₹7000 Dual Band Free Router (3-Year Warranty) & Free Installation
70 Mbps ₹2800 ₹4200 ₹5300 ₹8000 Dual Band Free Router (3-Year Warranty) & Free Installation
100 Mbps ₹3200 ₹4500 ₹6000 ₹9000 Dual Band Free Router (3-Year Warranty) & Free Installation
150 Mbps ₹4600 ₹6500 ₹7200 ₹11000 Dual Band Free Router (3-Year Warranty) & Free Installation
200 Mbps ₹5500 ₹7200 ₹8500 ₹14000 Dual Band Free Router (3-Year Warranty) & Free Installation

🔧 Router Service Notice:
For any kind of router repair or technical service, please visit your nearest authorized service center.
KV Infotech does not provide in-house router repair services.

🔹 3. OTT Combo Internet Plans

Includes Disney+ Hotstar, SonyLIV, ZEE5 & 18 OTT apps with 300 + Live TV Channels via PlayBox TV Live. Amazon Prime Not Include in any OTT Combo Internet Plan

Plan Speed 1 Month 3 Month 6 Month 12 Month
50 Mbps ₹700 ₹2000 ₹3800 ₹5800
60 Mbps ₹800 ₹2400 ₹4800 ₹6800
70 Mbps ₹1100 ₹3300 ₹5200 ₹8000
100 Mbps ₹1700 ₹5000 ₹8000 ₹12000

📝 Note: Netflix is not available in any KV Infotech OTT plans.

🔹 4. OTT Bundle Add-on (PlayBox TV Only)

Package Validity Price Content
Basic OTT Bundle 1 Month ₹ 300 JioHotstar, ZEE5, SonyLIV + 18 Apps
Standard Bundle 3 Months ₹ 700 JioHotstar, ZEE5, SonyLIV + 18 Apps
Premium Bundle 6 Months ₹ 1400 JioHotstar, ZEE5, SonyLIV + 18 Apps
Annual Bundle 12 Months ₹ 2200 JioHotstar, ZEE5, SonyLIV + 18 Apps
Annual Premium Bundle 12 Months ₹ 2600 Prime Video, JioHotstar, ZEE5, SonyLIV + 18 Apps

Q2. How do I choose the best plan for my usage?

  • Home Users / Streaming: 60 – 100 Mbps plans are ideal for smooth Netflix, YouTube and OTT streaming on multiple devices.
  • Gamers / Work From Home: 100 – 200 Mbps for low latency and stable performance.
  • Large Families / Small Offices: 200 – 300 Mbps plans ensure multiple simultaneous users with zero lag.
  • Entertainment Lovers: Choose OTT Combo plans to get both Internet + 18 OTT apps + PlayBox TV Live.

If you’re unsure, you can call our support team at 📞 +91 022-6920740 for a free recommendation based on your usage pattern.

Q3. What is the difference between Single Band and Dual Band router plans?

  • Single Band Router (2.4 GHz): Best for basic use – browsing, WhatsApp, and HD streaming on a few devices.
  • Dual Band Router (2.4 GHz + 5 GHz): Delivers stronger Wi-Fi speed, better range and handles many devices simultaneously.
    KV Infotech includes Single Band routers for 30–40 Mbps plans and Dual Band routers for 60 Mbps and above plans.

Q4. Do I get a free router with my plan?

✅ Yes. All new connection plans come with a free router (3-year warranty).
Existing users can purchase a new router if required at discounted prices.
Installation and configuration are done free of cost by our technician team.

Q5. Are OTT (Netflix, Disney+, etc.) plans available?

KV Infotech provides OTT combo plans that include Disney+ Hotstar, SonyLIV, ZEE5 and 18 popular apps via PlayBox TV Live.
❌ Netflix is not included in any of our plans.
OTT can be bundled with your Internet plan or purchased separately as an add-on.

Q6. What is the Fair Usage Policy (FUP) or data limit?

KV Infotech plans are truly unlimited — there is no specific data cap or speed reduction after any usage limit.
We continuously monitor network performance to ensure fair usage for all customers.

Q7. Are the plans truly unlimited?

✅ Yes. Every KV Infotech plan offers unlimited data with consistent speed — no daily or monthly data caps and no speed drop after a certain limit.

Q8. What is the minimum speed after FUP limit is reached?

Since KV Infotech does not apply any FUP restrictions, your speed remains the same throughout the validity period.

Q9. How often do you update or launch new plans?

We review and update our plan portfolio every few months to introduce new speed tiers and offers.
Festive and seasonal offers are also launched with extra discounts or OTT benefits.
For latest plans, visit 🌐 www.kvbroadband.in or contact 📞 +91 022-6920740.

Q10. Can I switch from an existing plan to another anytime?

✅ Yes. You can upgrade or downgrade your plan anytime by contacting our support team via WhatsApp or phone.
The difference amount (if any) will be adjusted based on your current balance and remaining validity.

🟦 Section 2 – Subscription & Renewal (KV Infotech)

Q1. How can I subscribe to a new internet plan?

You can easily subscribe to a new KV Infotech broadband plan in any of the following ways:

  1. Call or WhatsApp us at 📞 +91 022-6920740 to request a new connection.
  2. Our team will verify your area availability (currently in Naigaon West – pin codes 401202 & 401207).
  3. Once confirmed, our technician will visit your location for fiber installation and router setup.
  4. You can make payment via Razorpay, Cash, UPI, QR, GPay, PhonePe, or Paytm.

✅ Installation is free, and you’ll also receive a free router (3-year warranty) with new connections.

Q2. How long does it take for a new plan to activate?

Most new connections are activated within 24–48 hours after payment and document verification.
In case of high-demand areas, installation may take up to 3 working days.
Once your router is connected and fiber line configured, your plan starts immediately.

Q3. How do I renew my plan after expiry?

To renew your plan:

  1. Open our WhatsApp chat or contact support at +91 022-6920740.
  2. Choose your preferred speed and duration (monthly, quarterly, or yearly).
  3. Pay using Razorpay, Cash, or any UPI method (GPay, PhonePe, Paytm).
  4. Your renewal is activated instantly once payment is received.

💬 We also send WhatsApp reminders 5 days, 3 days, and 1 day before expiry so you never miss renewal.

Q4. Can I renew my plan before the current one ends?

✅ Yes. You can renew your plan anytime before expiry.
The renewed plan will start automatically after your current plan ends, so you won’t lose any remaining days.

Q5. Can I set up auto-renewal or recurring payment?

Currently, KV Infotech does not offer automatic debit or recurring billing.
However, you can easily renew via Razorpay one-click link or WhatsApp payment link sent before expiry.

Q6. What happens if I forget to renew my plan?

If your plan expires:

  • Your internet access will be temporarily disconnected.
  • You’ll still have 3 months grace period to recharge again.
  • After 3 months, your line may be permanently deactivated, and extra reconnection charges will apply.

Q7. Is there a late payment fee or reconnection charge?

🔹 There is no late payment fee for simple renewal delays.
🔹 But if your account stays inactive for more than 3 months, reconnection charges may apply to reactivate your fiber line.

Q8. Can I pause or temporarily suspend my plan?

❌ No. KV Infotech plans cannot be paused once activated.
Recharge validity continues even if you don’t use the connection.
We recommend renewing only when you are ready to use the service.

Q9. Can I transfer my connection to another address?

✅ Yes, you can shift your KV Infotech connection to a new address within our service area (Naigaon West, 401202 & 401207).
A technician visit will be scheduled to re-route your fiber line.
Small relocation charges may apply depending on distance and wiring.

Q10. How do I check my next renewal date?

You can check your plan validity and renewal date by:

  1. Contacting us on WhatsApp (+91 022-6920740).
  2. Checking your previous invoice or payment confirmation message.
  3. Asking our support team for your renewal reminder schedule.

You’ll also receive automatic WhatsApp alerts before your plan ends — 5 days, 3 days, and 1 day prior.

🟦 Section 3 – Plan Upgrade or Downgrade (KV Infotech)

Q1. How can I upgrade my speed or plan?

Upgrading your KV Infotech broadband plan is quick and hassle-free.
You can:

  1. Message or call us on 📞 +91 022-6920740 or WhatsApp.
  2. Tell us which plan you’d like to switch to — for example 40 → 100 Mbps or Regular → OTT Combo.
  3. Our team will guide you with the exact difference amount and send a secure Razorpay / UPI payment link.
  4. Once payment is completed, your plan will be upgraded instantly and new speed will reflect within minutes.

Q2. Will my router need replacement when I upgrade?

That depends on the plan:

  • If you’re moving up to 60 Mbps or higher, we recommend using a Dual Band (2.4 + 5 GHz) router.
  • Customers already using a Dual Band router do not need to replace it.
  • If you have a Single Band router, our technician can help upgrade it at a small cost or include it in your upgrade package.

Q3. Is there any upgrade charge?

✅ No separate upgrade fee is charged.
You only pay the difference amount between your current plan and the new plan.
If additional hardware (like a new Dual Band router or long fiber cable) is required, that cost will be shared transparently before activation.

Q4. Can I downgrade my plan later?

✅ Yes. You can switch to a lower-speed plan anytime after your current validity ends.
Downgrades become effective from your next renewal cycle, so you continue to enjoy your existing speed until then.
There’s no penalty for downgrading your plan.

Q5. How much time does it take for plan changes to reflect?

In most cases, upgrades or downgrades are processed within 30 minutes to 1 hour after confirmation and payment.
Our network team remotely reconfigures your connection, and you’ll receive a WhatsApp message once the change is complete.

Q6. Will my plan speed change immediately after upgrading?

✅ Yes. The new speed and plan benefits apply instantly after the system update is completed.
Simply restart your router once, and you’ll notice the upgraded speed right away.

If you don’t see a speed change, visit our speed test link: https://kvbroadband.in/speedtest/ or message support for a quick check.

🟦 Section 4 – Data Usage & Speed (KV Infotech)

Q1. How do I check my data usage or remaining balance?

All KV Infotech broadband plans come with truly unlimited data, so you never need to track usage or balance.
There’s no daily or monthly limit (no FUP) — your speed remains constant for the full validity period.

If you ever wish to verify real-time speed or uptime, you can contact our support team on 📞 +91 022-6920740 for a quick network check.

Q2. How can I test my internet speed accurately?

You can test your connection anytime using our official link:
👉 https://kvbroadband.in/speedtest/

For accurate results:

  • Connect your device directly via LAN cable instead of Wi-Fi.
  • Close all downloads, updates, or streaming apps before testing.
  • Test two or three times at different times of day to get an average speed reading.

Q3. Why is my speed different from what I subscribed to?

Speed differences can occur due to several factors:

  • Wi-Fi signal strength – farther distance or walls reduce speed.
  • Single-band router limitation – 2.4 GHz band gives lower real-world speed.
  • Multiple devices using the same network simultaneously.
  • Background apps (updates, cloud sync) consuming bandwidth.
  • LAN port or cable limits – old cables may cap speed at 100 Mbps.

To ensure accurate comparison, always perform a wired speed test using the above link.

Q4. What affects my Wi-Fi speed at home?

Several everyday factors influence Wi-Fi performance:

  1. Router placement – keep it in a central, elevated position.
  2. Obstacles – thick walls or metal furniture block signals.
  3. Old routers or firmware – update router software regularly.
  4. Device compatibility – newer phones and laptops support faster 5 GHz Wi-Fi.
  5. Interference from microwaves, cordless phones, or Bluetooth devices.

Q5. How can I get full speed on all my devices?

To achieve your subscribed speed across devices:

  • Use a Dual-Band (2.4 GHz + 5 GHz) router for 60 Mbps + plans.
  • Prefer LAN-connected PCs or TVs for stable high-speed use.
  • Limit background apps and cloud sync on mobiles/laptops.
  • Restart your router once every few days to refresh performance.
  • Run regular checks using kvbroadband.in/speedtest.

Q6. Do you throttle speed during peak hours?

❌ No. KV Infotech does not throttle or slow down your speed intentionally.
Our fiber network maintains equal bandwidth distribution for all users.
Even during high-traffic hours, we aim to keep latency and speed stable.

Q7. How can I improve my download / upload speed?

Try these quick fixes for better performance:

  • Reboot your router and device.
  • Switch to the 5 GHz Wi-Fi band.
  • Use a wired (LAN) connection for large file transfers.
  • Keep only essential devices connected.
  • Update router firmware and device network drivers.
    If speed remains low, contact 📞 +91 022-6920740 — our support can remotely test and optimize your connection.

Q8. What should I do if my plan shows low speed frequently?

  1. Visit our speed test page and record the result: https://kvbroadband.in/speedtest/.
  2. Check router lights and confirm all cables are connected securely.
  3. Restart your router and test again via LAN.
  4. If low speed persists, share your test screenshot on WhatsApp (+91 022-6920740).
    Our technical team will check your fiber line remotely or schedule a technician visit if needed.

🟦 Section 5 – Connection & Validity (KV Infotech)

Q1. What is the validity period of each plan?

All plans are unlimited data. Validity depends on the plan type:

A) Regular User Renewal (Existing Users)

Plan Speed Validity Options
40 Mbps 1 Month / 3 Month / 6 Month / 12 Month
60 Mbps 1 Month / 3 Month / 6 Month / 12 Month
70 Mbps 1 Month / 3 Month / 6 Month / 12 Month
100 Mbps 1 Month / 3 Month / 6 Month / 12 Month
150 Mbps 1 Month / 3 Month / 6 Month / 12 Month
200 Mbps 1 Month / 3 Month / 6 Month / 12 Month
300 Mbps 1 Month / 3 Month / 6 Month / 12 Month

B) New Connection (Free Installation + Free Router)

Plan Speed Validity Options
30 Mbps 1 Month / 3 Month / 6 Month / 12 Month
40 Mbps 1 Month / 3 Month / 6 Month / 12 Month
60 Mbps 1 Month / 3 Month / 6 Month / 12 Month
70 Mbps 1 Month / 3 Month / 6 Month / 12 Month
100 Mbps 1 Month / 3 Month / 6 Month / 12 Month
150 Mbps 1 Month / 3 Month / 6 Month / 12 Month
200 Mbps 1 Month / 3 Month / 6 Month / 12 Month

C) OTT Combo Internet

Plan Speed Validity Options
50 Mbps 1 Month / 3 Month / 6 Month / 12 Month
60 Mbps 1 Month / 3 Month / 6 Month / 12 Month
70 Mbps 1 Month / 3 Month / 6 Month / 12 Month
100 Mbps 1 Month / 3 Month / 6 Month / 12 Month

D) OTT Bundle (PlayBox TV Only)

Package Validity
Basic 1 Month
Standard 3 Months
Premium 6 Months
Annual 12 Months

Q2. Can I pause my plan temporarily when I’m away?

❌ No. Once recharged, plans cannot be paused or frozen. Validity continues even if the connection isn’t used.

Q3. Do I get notifications before my plan expires?

✅ Yes. We send WhatsApp reminders 5 days, 3 days, and 1 day before expiry to help you renew on time.

Q4. What happens to unused days if I renew early?

If you renew before expiry, the new validity starts after your current plan ends.
You don’t lose any remaining days.

Q5. Will my IP address change after renewal or upgrade?

  • Default connections use dynamic IP, which may change on renewal, reboot, or upgrade.
  • If you require a fixed/static IP for work/VPN, contact support for availability and pricing: +91 022-6920740.

Q6. What happens if I change my router or device?

  • Your plan validity remains the same; speed depends on hardware capability.
  • For 60 Mbps and above, use a Dual-Band (2.4 GHz + 5 GHz) router for best results.
  • We can help with setup/reconfiguration over WhatsApp/phone; on-site visits (if needed) may have standard visit charges.

Q7. What happens if my connection remains inactive for long?

  • After plan expiry you have a 3-month grace window to recharge.
  • Beyond 3 months, the line may be permanently deactivated; reconnection charges will apply to reactivate infrastructure.

Q8. Will I lose my router or data if my connection stays inactive?

  • Router remains with you; your Wi-Fi name/password stays saved.
  • Plans are unlimited data, so there’s no data balance to lose.
  • After long inactivity (post grace), network resources may be reclaimed; we’ll restore service on reconnection (charges may apply).

Q9. Can I transfer my remaining validity to another user or address?

  • User-to-user transfer: ❌ Not allowed.
  • Address shift within service area (Naigaon West – 401202 / 401207): ✅ Possible via relocation request. Validity continues (not paused); relocation charges may apply.

Q10. Can I reconnect my old connection after permanent disconnection?

✅ Yes, subject to feasibility at your address. We’ll schedule a technician and inform you of any reconnection / wiring charges.
Contact WhatsApp/Call: +91 022-6920740 to raise a reconnection request.

🟦 Section 6 – Offers & Discounts (KV Infotech)

Q1. Are there any discounts on annual subscriptions?

Yes. Our long-duration plans (6–12 months) are priced to give better value per month than monthly renewals. Check the 200–300 Mbps tiers and OTT annual bundles for the best effective monthly pricing. For current annual promos, WhatsApp us at +91 022-6920740.

Q2. Do you offer referral or cashback rewards?

Referral: Yes. If you refer a friend who activates a KV Infotech connection, you can get a renewal benefit/discount on your next recharge.
(Exact benefit may vary by ongoing offer; ask on WhatsApp for the current referral credit.)

Q3. Can I get a combo offer for router + plan together?

Yes. New connections include Free Installation + Free Router (3-year warranty) by default.
For existing users upgrading to Dual-Band hardware, we share the best combo pricing (router + plan) transparently before activation.

Q4. How can I know about new offers or festive plans?

  • Save our number and ping WhatsApp: +91 022-6920740
  • We also send pre-expiry reminders (5/3/1 days) and may include active offer updates there.
  • You can check the Plans section or ask support anytime for current promos.

Q5. Do you have student or business special plans?

  • Student: No fixed student-only discount at the moment, but we frequently run festive/seasonal offers that students can use.
  • Business/SOHO: Yes, we can recommend higher-speed or static-IP options (on request). Tell us your usage (CCTV, VPN, POS, multi-user) for a tailored quote.

Q6. Do you offer limited-time festive or promotional plans?

Yes. We periodically run limited-time festive promos (e.g., Diwali/New Year). These may include plan discounts or OTT bundle value. Availability changes by season—message us for the current live offer.

Q7. Do you have any ongoing offers for new customers?

Yes. New customers get:

  • Free Installation
  • Free Router (3-year warranty)
    Occasionally we also add introductory plan discounts—ask on WhatsApp for what’s active today.

Q8. Are OTT combo offers included for new customers?

Yes. New customers can start directly on our OTT Combo Internet plans (Disney+ Hotstar, SonyLIV, ZEE5 + 18 apps via PlayBox TV Live).
🔎 Note: Netflix is not included in any plan.

Q9. Are free routers or installation available with promotional offers?

Yes. Our standard new-connection benefit is Free Installation + Free Router (3-year warranty).
Promos do not remove this benefit—if any exception applies, we’ll inform you upfront.

Q10. Do you offer loyalty or renewal rewards for existing customers?

Yes. We value our long-term users. Look out for:

  • Referral credit on your next renewal when your friend joins
  • Better effective pricing on quarterly/half-yearly/annual renewals
    Need the best value on your next recharge? Message +91 022-6920740 and we’ll share the current loyalty options.

Payments accepted: Razorpay, Cash, UPI (QR), GPay, PhonePe, Paytm.
All plans: Unlimited data. No pause after recharge.
Reminders: WhatsApp alerts 5 / 3 / 1 days before expiry.
Speed test: https://kvbroadband.in/speedtest/

🟦 Section 7 – Multi-User or Business Plans (KV Infotech)

Q1. Can I share my connection with multiple users?

Yes — a single KV Infotech connection can be used by multiple users within one household/office on Wi-Fi or LAN.
However:

  • Residential plans are meant for one flat/one family only.
  • Cross-flat or public sharing (e.g., to neighbors/other shops) isn’t permitted.
  • For societies/offices with many users, ask us for a business setup (proper routing, switches, access points).

Q2. Do you provide business or corporate internet plans?

✅ Yes. We offer custom business/SOHO plans tailored for shops, clinics, cafés, small offices, and housing society offices in our service area (Naigaon West — 401202 / 401207).
Tell us your usage (CCTV, POS, multi-user Wi-Fi, video calls), and we’ll recommend the right speed + hardware (dual-band routers, enterprise APs, switches).

Q3. Is static IP available for businesses?

✅ Available on request (subject to feasibility and KYC).
Most connections use dynamic IP by default. If you need static IP for CCTV/NVR, VPN, remote access, or servers, message us for pricing and availability: +91 022-6920740.

Q4. Do you support VPN or server hosting on your plans?

  • VPN: Supported. Site-to-site and remote-user VPNs work best with static IP.
  • Hosting: Light self-hosting (CCTV/NVR, small app, internal tools) is possible; for public-facing services, you’ll likely need static IP and proper port forwarding/router config.
  • Activities must comply with lawful use and our acceptable-use policy.

Q5. Do you provide dedicated or leased line connections for enterprises?

✅ We can facilitate dedicated (leased line) connectivity for enterprises/IT offices/schools on feasibility.
These come with options like:

  • Dedicated uncontended bandwidth (1:1)
  • Symmetric speeds (equal upload/download)
  • SLA-backed uptime and priority support
    Share your address and requirement; we’ll conduct a feasibility survey and quote.

Q6. What’s the difference between shared broadband and dedicated leased line plans?

Feature Shared Broadband (Home/SMB) Dedicated Leased Line (Enterprise)
Bandwidth Shared (contended) Dedicated 1:1 (uncontended)
Speeds High, but vary with usage/time Consistent at subscribed rate
Upload vs Download Often asymmetric Typically symmetric
IP Dynamic by default; static optional Static IP usually included/available
SLA/Uptime Best-effort Formal SLA, higher uptime target
Support Standard Priority / enterprise support
Use Case Homes, small offices, retail Enterprises, mission-critical apps
Cost Lower Higher (premium reliability)
Lead Time Quick Survey + provisioning time

Need a business quote or static IP?
📞 +91 022-6920740 (WhatsApp/Call) — we’ll size your requirement and share the best plan + hardware layout.

🟦 Section 8 – Support & Complaints (KV Infotech)

Q1. Whom should I contact if my plan doesn’t activate after payment?

If your plan hasn’t activated within a few minutes of payment:

  1. Restart your router once (power OFF → wait 10 sec → power ON).
  2. Run a quick test at https://kvbroadband.in/speedtest/.
  3. Message us on WhatsApp/Call: +91 022-6920740 with:
    • Registered Name & Mobile No.
    • Plan/Speed & Duration you paid for
    • Payment proof (screenshot / UTR / Razorpay ID)
    • Time of payment

Our team will verify and activate manually if needed and confirm back on WhatsApp.

Q2. How can I check my plan status or active plan details?

Just ping WhatsApp: +91 022-6920740 with your registered mobile number.
We’ll share:

  • Your active plan & speed
  • Expiry / next renewal date
  • Any ongoing reminders (we auto-notify 5 days, 3 days, and 1 day before expiry)

Q3. Can I get support via WhatsApp for plan upgrades or renewals?

✅ Yes. WhatsApp support is available for:

  • Renewals & upgrades (we’ll send a secure Razorpay/UPI payment link)
  • Instant activation after payment
  • Troubleshooting (speed checks, router guidance)
  • Relocation / reconnection requests

Contact: +91 022-6920740 (WhatsApp/Call)
Payments accepted: Razorpay, Cash, UPI (QR), GPay, PhonePe, Paytm
Note: All plans are unlimited data; once recharged, plans cannot be paused. We send WhatsApp reminders 5 / 3 / 1 days before expiry.

⚙️ General Installation (KV Infotech)

1️⃣ How long does it take to install after payment?

Most new connections are completed within 24–48 hours after address verification and payment.
In high-demand or permission-required buildings, it may take up to 3 working days. We’ll keep you posted on WhatsApp.

2️⃣ Is installation available in my area or building?

We currently serve Naigaon (West) — primarily PIN codes 401202 and 401207.
Message us your building/society name and exact address on WhatsApp to confirm feasibility.

📞 WhatsApp/Call: +91 022-6920740

3️⃣ What do I need to provide before installation?

  • Full address & landmark
  • Active mobile number (WhatsApp)
  • Any building/society permission, if required
  • Government ID proof (KYC, if requested by the technician)

Payment can be made via Razorpay, UPI/QR, GPay, PhonePe, Paytm, or Cash.

4️⃣ Will your team check feasibility before installation?

Yes. We do a quick feasibility check (line of sight from nearest fiber point, duct availability, society rules).
If anything special is needed (e.g., long internal wiring or special permissions), we’ll inform you before the visit.

5️⃣ Can I choose where the router will be placed during installation?

Yes—within practical limits. Our technician will suggest a central, elevated spot for best Wi-Fi coverage.
If you want a different room or concealed routing, tell the technician; if extra work/materials are needed, we’ll quote transparently before proceeding.

6️⃣ What does the standard installation process include?

  • Pulling a fiber drop from the nearest distribution point
  • Splicing/terminating the fiber and connecting the ONT/router
  • Configuring Wi-Fi (SSID/password) on your devices
  • A quick demo + speed test to confirm connectivity

🟢 For new connections, Installation is Free and you get a Free Router (3-year warranty). Any non-standard work (extra fiber length, trunking/concealment, accessories) is chargeable after your approval.

7️⃣ Do you provide underground or overground cable installation?

  • Overground / existing building ducts: ✔️ Standard approach.
  • Underground/concealed: Possible only with society/owner permission and on feasibility. May require extra time/cost and is not part of standard installation.

8️⃣ Will drilling or wall work be required during setup?

Usually minor drilling may be needed to route the fiber neatly.
We avoid heavy civil work. Any special routing (concealed conduits, surface trunking, long hallways) will be discussed and quoted before we proceed.

9️⃣ What happens if the installation is delayed?

We’ll update you on WhatsApp with the reason (e.g., building permission, material, weather, high-rise access).
You can reschedule to a convenient slot; we’ll prioritize your job on the next available window.

🔟 Who should I contact if my installation appointment is missed?

Please message or call us; we’ll fast-track a new slot and confirm a fresh ETA:

📞 +91 022-6920740 (WhatsApp/Call)

💰 Installation Charges & Offers (KV Infotech)

11️⃣ Are there any installation or activation charges?

For new connections, KV Infotech offers Free Installation in our service area (Naigaon West — 401202 / 401207), subject to feasibility.
There is no separate activation fee. Any non-standard work (extra materials, special routing) is chargeable only after your approval.

12️⃣ Is installation free under specific offers?

Yes. Our standard new-connection benefit includes:

  • Free Installation
  • Free Router (3-year warranty)
    From time to time, we also run festive/limited-time promotions. These do not remove the above benefits unless explicitly stated.

13️⃣ What happens if I cancel my installation request after payment?

  • Before scheduling/feasibility work starts: We’ll cancel and refund your plan payment.
  • After scheduling or technician dispatch: We refund the plan amount minus any standard visit/handling costs actually incurred (if any).
  • After installation completed/activated: The recharge is non-refundable (service is already delivered).
    For quick help, WhatsApp/Call: +91 022-6920740 with your payment proof.

14️⃣ Will I get a refund if installation cannot be completed due to technical issues?

✅ Yes. If installation is not feasible from our side (e.g., building permissions denied or no line reach), we will issue a full refund of your plan payment.
If you purchased any optional hardware through us, we’ll either:

  • Take it back and refund (unused, in original condition), or
  • Let you keep it if you prefer (price as informed).

15️⃣ Do you charge extra for long cable runs or additional materials?

The standard free installation covers typical fiber drop and setup.
If your location needs extra-long fiber, trunking/concealment, additional splitters, clamps, or specialized routing, these are chargeable at actuals.
We’ll inform you in advance and proceed only after you approve the itemized estimate.

16️⃣ Are routers included in the installation charges?

✅ Yes, for new connections: a Free Router (3-year warranty) is included.

  • 30–40 Mbps plans generally pair with Single-Band routers.
  • 60 Mbps and above are best with Dual-Band (2.4 + 5 GHz).
    For existing users wanting a hardware upgrade (e.g., Dual-Band), we’ll share the best combo pricing (plan + router) before activation.

Payments accepted: Razorpay, Cash, UPI (QR), GPay, PhonePe, Paytm
Contact: +91 022-6920740 (WhatsApp/Call)
Note: All plans are unlimited data; once recharged, plans cannot be paused. WhatsApp reminders go 5 / 3 / 1 days before expiry.

📡 Router & Equipment (KV Infotech)

17️⃣ Does KV Infotech provide routers or ONTs?

✅ Yes. For new connections, we provide a Wi-Fi router free of cost (with 3-year warranty).

  • The Wi-Fi router is for your home/office network.
  • The fiber ONU/ONT (if used) is ISP-managed equipment required to terminate the fiber line.

18️⃣ Is the router my property after installation?

🟢 Yes, the free Wi-Fi router is yours after installation (covered by a 3-year warranty).
The ONU/ONT, if installed, remains ISP-managed and may be replaced/serviced by us when needed to keep your line healthy.

19️⃣ What if the router stops working after setup?

  • If it’s a manufacturing fault within the 3-year warranty, we’ll repair/replace as per warranty terms.
  • Physical damage, power surge, liquid damage or misuse aren’t covered; replacement can be done at actual cost.
  • If required, we’ll help with diagnostics and provide best available options quickly.

20️⃣ Can I use my own router instead of KV Infotech’s provided router?

✅ Yes. You may use your own compatible router.
We’ll help configure it during installation (SSID/password, PPPoE/VLAN if applicable).
Note: Choosing your own router doesn’t reduce plan price, since the standard new-connection benefit already includes a free router.

21️⃣ What happens if I lose or damage the router?

  • Loss/physical damage isn’t covered under warranty.
  • We can provide a replacement router at actual cost and reconfigure your network.
  • If an ISP-managed ONU/ONT is damaged, replacement charges may apply as per policy.

22️⃣ Do you configure Wi-Fi SSID and password during installation?

✅ Yes. Our technician sets up your Wi-Fi name (SSID) and a secure password, helps connect your primary devices, and performs a quick speed test to confirm everything is OK.

23️⃣ Is the router dual-band or single-band?

It depends on your plan/speed and coverage needs:

  • 30–40 Mbps plans generally pair with Single-Band (2.4 GHz) routers.
  • 60 Mbps and above work best with Dual-Band (2.4 GHz + 5 GHz) routers for higher throughput and less interference.

If you’re unsure which suits your home layout, message us on WhatsApp and we’ll recommend the best option for your rooms/devices.

Need help or a router upgrade?
📞 +91 022-6920740 (WhatsApp/Call)
Payments accepted: Razorpay, Cash, UPI (QR), GPay, PhonePe, Paytm
Notes: All plans are unlimited data. Plans can’t be paused after recharge. WhatsApp reminders go 5 / 3 / 1 days before expiry.
Speed test: https://kvbroadband.in/speedtest/

🚚 Relocation / Reinstallation (KV Infotech)

24️⃣ How can I request relocation of my broadband connection?

Message or call us on WhatsApp/Call: +91 022-6920740 with:

  • Registered Name & Mobile
  • Current address and New address (with landmark & building/society name)
  • Preferred date/time for reinstallation
    We’ll check feasibility and schedule a technician visit.

25️⃣ Is relocation free or chargeable?

Relocation is chargeable.
Charges depend on distance within the building/society, extra fiber length, and any special routing/concealment requested.
We’ll share an itemized estimate in advance and proceed only after your approval.

26️⃣ How long does reinstallation take after relocation?

Typically 24–48 hours after feasibility & slot confirmation.
If building permissions or special routing are required, allow up to 3 working days. You’ll get live updates on WhatsApp.

27️⃣ Can I relocate my connection outside Vasai area?

Our current service area is Naigaon (West) — primarily PIN codes 401202 and 401207.

  • Within this area: ✅ Relocation possible (subject to feasibility).
  • Outside this area: ❌ Not available. You may request disconnection and, if you return or move within our coverage later, we can reconnect (standard charges apply).

28️⃣ What documents or details are required for relocation?

  • New full address + landmark
  • Active mobile number (WhatsApp)
  • Building/society permission, if needed
  • KYC ID (only if requested by technician as per policy)
    Payment options: Razorpay, UPI (QR), GPay, PhonePe, Paytm, Cash.

29️⃣ Will the old router and cable be reused?

  • Router: Usually reused at the new address. We’ll reconfigure SSID/password if you wish.
  • Fiber cable: Typically a fresh fiber drop is laid to ensure quality. Old in-wall/overhead cable is usually not reused.
    Extra materials (long fiber run, trunking, clips, conduits) are chargeable at actuals—we’ll inform you beforehand.

Quick notes:

  • All KV Infotech plans are unlimited data (no FUP).
  • Plans cannot be paused after recharge.
  • Expiry reminders on WhatsApp: 5 / 3 / 1 days before end date.
  • Speed test: https://kvbroadband.in/speedtest/

❌ Installation Cancellation & Refund (KV Infotech)

30️⃣ How can I cancel my installation request?

Message or call +91 022-6920740 (WhatsApp/Call) with:

  • Registered Name & Mobile No.
  • Installation Address
  • Payment Details (UTR/Razorpay ID, date & amount)
  • Reason for cancellation
    We’ll confirm the request and initiate the refund as per policy.

31️⃣ Will I get my full refund if installation is cancelled?

  • If cancelled before scheduling/feasibility/dispatch: ✅ Full refund of the plan amount.
  • If installation is not feasible from our side (e.g., no line reach/permission denied): ✅ Full refund of the plan amount.
  • If optional hardware was purchased: either return & refund (unused, original condition) or keep it (as billed) — your choice.

32️⃣ What deductions apply in case of cancellation?

Deductions apply only if we’ve already allocated resources:

  • After scheduling / technician dispatch / site visit: Refund of plan amount minus any standard visit/handling/material costs actually incurred.
  • After activation/installation completed: The recharge is non-refundable (service already delivered).
    We’ll share an itemized note (if any deduction) before processing.

33️⃣ Who should I contact for refund queries after installation failure?

Please reach out on WhatsApp/Call: +91 022-6920740 and share:

  • Registered Name & Mobile
  • Address
  • Payment proof (screenshot, UTR, Razorpay ID)
  • Brief issue summary (e.g., “feasibility failed”)
    Our team will verify and confirm refund status on WhatsApp.

34️⃣ How long does the refund process take?

  • Razorpay/UPI/Wallet: Typically 3–7 business days after approval (bank processing times may vary).
  • Cash: Processed via UPI/Bank upon confirmation (share UPI ID or bank details).
    You’ll receive a confirmation message once the refund is initiated.

Notes:

  • Payments accepted: Razorpay, Cash, UPI (QR), GPay, PhonePe, Paytm.
  • All plans are unlimited data; once recharged/activated, plans cannot be paused.
  • For any help, message +91 022-6920740 (WhatsApp/Call).

⚠️ Installation Troubleshooting (KV Infotech)

35️⃣ My installation is done but internet is not working — what should I do?

  1. Power cycle: Turn OFF router/ONT → wait 15 sec → turn ON.
  2. Check lights: ONT PON = solid green (OK), LOS = off (OK).
  3. Cables: Fiber to ONT snug; ONT-to-router LAN in WAN/Internet port.
  4. Wi-Fi/LAN test: Connect 1 device via LAN and open any site.
  5. Speed test: https://kvbroadband.in/speedtest/
  6. If still down, WhatsApp us with a photo of lights + your registered mobile: +91 022-6920740.

36️⃣ Router lights are blinking but there is no connection — what could be the issue?

  • WAN not authenticated (PPPoE/VLAN not set) → Share router brand/model; we’ll guide config.
  • Wrong port (ONT cable in LAN, not WAN).
  • Fiber signal flap (PON blinking/LOS red) → line check needed.
  • DNS/device issue → try another device or set DNS to automatic.
    Message on WhatsApp with light status/screenshots.

37️⃣ The installation team left but signal strength is weak — can it be fixed?

  • Place router center & high, away from metal/mirror/microwave.
  • Use 5 GHz band for nearby rooms; 2.4 GHz for longer reach.
  • Change Wi-Fi channel (Auto/1/6/11 for 2.4 GHz).
  • Large homes: add Wi-Fi extender/mesh AP.
    Ping us; we’ll advise the best layout for your rooms/devices.

38️⃣ Can you reinstall or check my line if it stops working after a few days?

Yes. Try 1 quick reboot of ONT/router. If still down, send LOS/PON/router light photo on WhatsApp. We’ll do a remote check and, if needed, schedule a technician visit.

39️⃣ What if my device cannot detect the Wi-Fi network after installation?

  • Ensure Wi-Fi is ON and SSID not hidden.
  • Check you’re on the correct SSID (2.4 GHz vs 5 GHz).
  • Old devices may not support 5 GHz → connect to 2.4 GHz.
  • Toggle Airplane Mode or Forget & re-add the network.
  • Reboot device and router. If still not visible, ping us.

40️⃣ How to know if my connection is activated successfully?

  • ONT PON = solid, LOS = off.
  • Router Internet/WAN = solid or blinking.
  • You can browse and pass the speed test at https://kvbroadband.in/speedtest/
    We also send an activation confirmation on WhatsApp.

41️⃣ Why is the LOS light red on my ONT or router?

LOS (Loss of Signal) red = fiber link problem (cut, bend, OLT issue).
Do not tamper with the fiber. Share a photo of ONT lights; we’ll dispatch a technician if required.

42️⃣ What should I do if my router keeps disconnecting frequently?

  • Check power (stable adapter, no loose socket).
  • Use 5 GHz for phones/laptops near the router.
  • Update router firmware; disable unnecessary QoS/Parental controls temporarily.
  • Change Wi-Fi channel; reduce interference.
  • If only Wi-Fi drops (LAN stable) → consider dual-band upgrade or additional AP.

43️⃣ What should I do if only some devices can connect to Wi-Fi but others can’t?

  • Re-enter password carefully; ensure WPA2/WPA3 mode is compatible.
  • Check MAC filtering is OFF.
  • For very old devices, enable legacy/802.11b/g/n support on 2.4 GHz.
  • Forget network → reconnect.
  • Reboot router and the affected device.

44️⃣ Why is my speed slow even after successful installation?

  • On Wi-Fi 2.4 GHz you’ll see lower throughput; use 5 GHz or LAN.
  • Too many devices/ background updates.
  • Old Fast-Ethernet (100 Mbps) LAN ports/cables limit speed → use Gigabit ports & Cat5e/Cat6 cable.
  • Run a wired test at https://kvbroadband.in/speedtest/. Share results with us.

45️⃣ How do I test my internet speed properly?

  1. Connect via LAN (best) or stand close on 5 GHz.
  2. Close downloads/updates/streams.
  3. Test 2–3 times, note download, upload, ping: https://kvbroadband.in/speedtest/
  4. Share a screenshot on WhatsApp for analysis.

46️⃣ My speed test shows full speed but browsing or streaming feels slow — why?

  • DNS/browser cache → clear cache, reboot device, set DNS to automatic.
  • App/platform issue; try another site/app.
  • Wi-Fi interference or VPN/proxy ON → turn OFF and retest.
  • Device storage/CPU high → close background apps.
    Send details; we’ll pinpoint the bottleneck.

47️⃣ Why does my connection drop during video calls or online games?

  • Use LAN or 5 GHz for stable ping.
  • Stop heavy downloads/streams on other devices (bufferbloat).
  • Keep router open & elevated; avoid thick walls.
  • If office VPN is active, latency can vary.
    Share a speed test + ping result; we’ll help optimize.

48️⃣ Why does my connection drop only at specific times of day?

  • Wi-Fi congestion spikes (neighbour routers, microwave use).
  • Device scheduled backups/updates at night.
  • Loose power extension heating up.
    We do not throttle by time. Share time window + test result; we’ll investigate.

49️⃣ Why does my Wi-Fi disconnect when power goes off but router is on backup?

Ensure both devices are on backup: ONT + Router.
If only router has UPS and ONT loses power, internet will drop. Use a single UPS with separate outputs for both.

50️⃣ What should I do if there’s no internet even after a power cut ends?

  • Wait 1–2 minutes for ONT to re-lock.
  • If no internet, reboot ONT & router.
  • Check LOS/PON lights; if LOS stays red, message us with a photo.

51️⃣ Why does my router show connected but internet access is blocked?

  • Expired plan → renew on WhatsApp; we send reminders 5/3/1 days before expiry.
  • Wrong date/time on router → set to automatic/NTP.
  • MAC filter / Access control accidentally blocking devices.
  • Parental controls, Safe DNS, or firewall rules enabled.

52️⃣ Why does my router automatically disconnect and reconnect every few minutes?

  • Faulty power adapter or loose plug.
  • Overheating (keep ventilated, dust-free).
  • Firmware bug → update.
  • Interference → change Wi-Fi channel / move router.
    If ONT lights flap too, we’ll check the line.

53️⃣ My router reboots randomly or turns off by itself — what should I do?

  • Use the original adapter; avoid cheap extensions.
  • Ensure proper ventilation.
  • Update firmware; reset and reconfigure if needed.
  • If persists, request a hardware health check / replacement options.

54️⃣ What should I do if my router doesn’t turn on at all?

  • Check wall socket, extension, and power switch.
  • Test with a known-good adapter of the same rating.
  • If still dead, contact us for warranty/repair/replacement options.

55️⃣ What should I do if the ONT device is powered but router has no internet?

  • Ensure ONT PON solid / LOS off.
  • Check ONT LAN to router WAN cable; try another LAN port.
  • Reboot ONT first, then router.
  • If router WAN shows disconnected/PPPoE failed, share a screenshot; we’ll re-push credentials/config.

56️⃣ What should I do if my internet keeps dropping only on Wi-Fi but works fine on LAN?

  • Shift critical devices to 5 GHz.
  • Change Wi-Fi channel and lower transmit power if very close.
  • Turn OFF/ON band steering (Smart Connect) to test.
  • Add a mesh/AP for far rooms.
  • Update router firmware.

57️⃣ Why does my device say ‘Connected without Internet’ on Wi-Fi?

  • Router not getting IP from ONT (WAN down) → reboot both, check WAN settings.
  • DNS misconfigured → set to automatic; reboot device.
  • MAC filter / Access control blocking the device.
  • Plan expired → renew on WhatsApp.
    If unresolved, share screenshots of router WAN status and we’ll fix it.

Quick Help

  • Speed test: https://kvbroadband.in/speedtest/
  • WhatsApp/Call: +91 022-6920740
  • Payments: Razorpay, Cash, UPI (QR), GPay, PhonePe, Paytm
  • Notes: All plans unlimited data; once recharged, plans can’t be paused. Renewal reminders are sent 5 / 3 / 1 days before expiry.

💵 1️⃣ General Billing Questions (KV Infotech)

Q1. How does KV Infotech’s billing system work?

KV Infotech works on a prepaid model. You choose a plan (speed + validity), pay in advance, and your connection stays active for the plan duration. There’s no postpaid bill or usage charge—all plans are unlimited data.

Payments accepted: Razorpay, Cash, UPI (QR), GPay, PhonePe, Paytm.
Note: Plans cannot be paused once recharged.

Q2. What is the billing cycle for my broadband plan?

Your billing cycle equals your plan validity:

  • Monthly plans: 30 days from activation/renewal
  • Quarterly / Half-yearly / Annual plans: consecutive validity blocks from activation

Your next renewal date = activation/renewal date + plan validity. We’ll also remind you on WhatsApp 5 / 3 / 1 days before expiry.

Q3. Will I receive an invoice after payment?

✅ Yes. You receive a digital receipt/invoice on WhatsApp/SMS after successful payment (Razorpay/UPI/Cash recorded). If you don’t see it, just ping us with your registered number and payment proof, and we’ll re-share.

Q4. How do I download or print my invoice?

Message WhatsApp: +91 022-6920740 with:

  • Your registered name & mobile number
  • Payment date/amount (or UTR/Razorpay ID)
    We’ll send the PDF invoice/receipt you can save or print.

Q5. Can I get a GST invoice for my payment?

We provide a proper invoice/receipt for every payment.
If you require business billing (GST details on invoice), share your legal business name & GSTIN before/at the time of payment. Where applicable, we’ll issue an invoice accordingly. If GST credit isn’t applicable, you’ll receive a standard invoice.

Q6. What if I haven’t received my bill or payment confirmation?

  • Wait a minute and check WhatsApp/SMS/email
  • Verify the payment status in your UPI/Razorpay app
  • If it still isn’t visible, share your payment proof (screenshot/UTR/Razorpay ID) on WhatsApp
    We’ll verify and confirm your activation/renewal immediately.

Q7. How can I check my current balance or remaining validity?

All plans are unlimited data (no data balance/FUP). You only need to check validity (expiry date).
Ping WhatsApp: +91 022-6920740 with your registered number—we’ll share:

  • Active plan & speed
  • Expiry / next renewal date
  • Any running offers for your next recharge

Q8. Does KV Infotech send payment reminders before due date?

✅ Yes. We send automatic WhatsApp reminders 5 days, 3 days, and 1 day before your plan expires, with a quick Razorpay/UPI link for fast renewal.

Quick facts:

  • Unlimited data on all plans; no pause after recharge
  • Grace period: 3 months after expiry; beyond that, reconnection charges may apply
  • Support/Invoices/Renewals: WhatsApp/Call +91 022-6920740

💵 2️⃣ Payment Methods (KV Infotech)

Q1. What payment options are available for KV Infotech?

We accept:

  • Razorpay (secure payment link)
  • UPI / QR scan
  • Google Pay (GPay)
  • PhonePe
  • Paytm
  • Cash

Note: We do not accept cheques.

Q2. Can I pay online using UPI, debit, or credit card?

✅ Yes. Use our Razorpay link for UPI, Debit Card, Credit Card, Net Banking, and supported wallets.
You can also pay directly via UPI/QR using GPay/PhonePe/Paytm.

Q3. Can I pay via cash or cheque at your office?

  • Cash: ✅ Accepted (you’ll receive a digital receipt).
  • Cheque: ❌ Not accepted. Please use Razorpay, UPI, or cash.

Q4. Do you accept payments through Paytm, PhonePe, or Google Pay?

✅ Yes. We accept Paytm, PhonePe, and Google Pay (GPay).
You’ll receive our UPI/QR or Razorpay link on WhatsApp for quick payment.

Q5. Can I save my payment details for faster renewals?

  • Razorpay may allow saving a card in your wallet (on your device).
  • UPI apps (GPay/PhonePe/Paytm) let you save KV Infotech as a favorite or reuse your recent payments.
    🔒 We do not store your card/UPI credentials for security reasons.

Q6. Is auto-renewal available for my broadband plan?

❌ No. We don’t auto-debit.
Instead, we send WhatsApp reminders with a quick Razorpay/UPI link 5 days, 3 days, and 1 day before expiry for easy one-tap renewal.

Q7. Can I set up standing instructions or recurring payments?

❌ Not available at the moment.
For faster renewals, use the Razorpay link we send on WhatsApp or pay via your saved UPI favorites (GPay/PhonePe/Paytm).

Quick facts:

  • All plans: Unlimited data.
  • No pause after recharge.
  • Reminders: WhatsApp 5 / 3 / 1 days before expiry.
  • Support/Renewals/Invoices: WhatsApp/Call +91 022-6920740.

🧧 3️⃣ Online Payment Portal (KV Infotech)

Q1. How do I make a payment through the customer portal?

At present, we provide secure Razorpay links on WhatsApp/SMS for quick renewals and upgrades.
Flow:

  1. Message WhatsApp: +91 022-6920740 and tell us your plan (speed + duration).
  2. We’ll send a secure Razorpay link.
  3. Pay via UPI, Card, Net Banking, Wallets and you’ll get instant confirmation.

If/when a self-service web portal is launched, we’ll share the steps and link here.

Q2. What is the link for the online payment page?

Use the Razorpay payment link we send to you on WhatsApp for the safest and fastest checkout.
(We’ll update this answer when a public self-service portal link is available.)

Q3. How do I log in to check payment history or renewal status?

Just ping us on WhatsApp: +91 022-6920740 with your registered mobile number.
We’ll share:

  • Active plan & speed
  • Expiry / next renewal date
  • Payment history snapshot on request
    (Portal-based self-check will be announced if enabled.)

Q4. What if my payment fails or shows pending?

  • Wait 1–5 minutes; check your UPI/Razorpay app status.
  • If it still shows Failed/Pending, share the UTR/Razorpay ID + timestamp + amount on WhatsApp.
  • We’ll verify instantly and:
    • If captured, we activate/renew and send confirmation.
    • If failed, you can try again; any stuck/pending amounts are usually auto-reversed by your bank.

Q5. Whom should I contact if I’m charged twice for the same plan?

Message WhatsApp: +91 022-6920740 with both payment references (UTR/Razorpay IDs).
If a duplicate payment was captured, we’ll refund the extra or adjust it to your next renewal—whichever you prefer.

Q6. Is the payment portal safe and secure?

Yes. We use Razorpay, a PCI-DSS compliant payment gateway.

  • Pay via UPI, Cards, Net Banking, Wallets using encrypted checkout.
  • We do not store your card or UPI credentials.
  • For maximum safety, always use the official KV Infotech Razorpay link sent from +91 022-6920740.

Quick facts:

  • Payments accepted: Razorpay, Cash, UPI (QR), GPay, PhonePe, Paytm
  • All plans: Unlimited data; plans can’t be paused after recharge
  • Reminders: WhatsApp 5 / 3 / 1 days before expiry
  • Support/Renewals/Invoices: +91 022-6920740 (WhatsApp/Call)
  • Speed test: https://kvbroadband.in/speedtest/

💰 4️⃣ Discounts, Coupons & Offers (KV Infotech)

Q1. Do you offer any discounts for long-term plans?

✅ Yes. Quarterly / Half-yearly / Annual plans are priced for better value per month than monthly renewals.
Tip: Check our 200–300 Mbps tiers and OTT annual bundles for the strongest savings.

Q2. How can I apply a coupon or promo code?

Easy:

  1. Message us on WhatsApp: +91 022-6920740 with your coupon code.
  2. We’ll validate it and send you a Razorpay link with the discount pre-applied.

If a public “Apply Coupon” box appears on the Razorpay page for your link, you can apply it there too.

Q3. Are there any referral discounts available?

✅ Yes. Refer a friend who activates KV Infotech and get a discount/credit on your next renewal.
(Referral value may vary by ongoing promo—ask on WhatsApp for today’s benefit.)

Q4. Can I get a cashback for renewing my plan early?

At the moment, cashback isn’t standard.
However, early renewal is always safe—your unused days carry forward (the new validity starts after your current plan ends).
Occasionally we run early-bird / festive promos—check WhatsApp for live offers.

Q5. Do OTT combo plans include additional discounts?

Sometimes. OTT Combo Internet plans already bundle Internet + 18 OTT apps (PlayBox TV Live) at a value price.
During festivals or special campaigns, we may add extra discounts or long-term bundle pricing.
🔎 Note: Netflix is not included in any plan.

Q6. Do you offer loyalty benefits to old customers?

✅ Yes. We value long-term users. Look out for:

  • Referral credit on your next renewal when your friend joins
  • Better effective pricing on longer durations (3/6/12 months)
  • Occasional loyalty upgrade pricing (e.g., speed boost + router upgrade combos) during promos

How to check today’s offer?
Ping WhatsApp: +91 022-6920740 with your registered number—we’ll share the best current deal for your plan.

Payments accepted: Razorpay, Cash, UPI (QR), GPay, PhonePe, Paytm
All plans: Unlimited data. No pause after recharge.
Reminders: WhatsApp alerts 5 / 3 / 1 days before expiry.
Speed test: https://kvbroadband.in/speedtest/

🧾 5️⃣ Invoice & Taxation (KV Infotech)

Q1. Is GST included in my plan amount?

Our invoices clearly show a tax breakdown (Base Amount + GST as applicable).
If you need to know whether a quoted plan price is inclusive or exclusive of GST for a specific offer, please confirm on WhatsApp before paying—we’ll clarify and share the exact payable for that plan.

Q2. Can I get a GST-compliant invoice for my business?

✅ Yes. We can issue a GST-compliant invoice. Please share these details before payment:

  • Legal Business Name (as per GST)
  • GSTIN
  • Billing Address & State
  • Contact Email / WhatsApp number for invoice delivery

Once recorded, we’ll bill your future renewals accordingly. (If an invoice is already generated and tax filed, retro changes may not be possible for that period.)

Q3. How do I update my billing name or GST number?

Message WhatsApp: +91 022-6920740 with:

  • Registered mobile number
  • Old → New billing name
  • GSTIN (if any) and updated address/state

We’ll update for upcoming invoices. If the current month’s invoice is not yet finalized/posted, we’ll try to re-issue it; otherwise changes apply from the next cycle.

Q4. How are taxes calculated for different plans?

  • Internet services are billed as Base Amount + GST (prevailing telecom/services rate; currently 18%).
  • OTT add-ons / combos and hardware (if purchased) are invoiced separately with applicable GST as per item/category.
    Your invoice will show each line item with rate, amount, GST and the total payable.

Q5. Can I request duplicate invoices for past months?

✅ Yes. Share your registered number and the month(s)/date range on WhatsApp.
We’ll resend PDF invoices/receipts for your records (suitable for accounting/tax filing).

Quick help

  • Invoices / GST updates: WhatsApp/Call +91 022-6920740
  • Payments accepted: Razorpay, UPI (QR), GPay, PhonePe, Paytm, Cash
  • All plans: Unlimited data; plans can’t be paused once recharged
  • Renewal reminders: WhatsApp 5 / 3 / 1 days before expiry
  • Speed test: https://kvbroadband.in/speedtest/

❌ 6️⃣ Payment Issues & Refunds (KV Infotech)

Q1. My payment went through, but my plan didn’t activate — what should I do?

  1. Wait 1–5 minutes; then restart your router/ONT once.
  2. Check on https://kvbroadband.in/speedtest/.
  3. If still inactive, message WhatsApp: +91 022-6920740 with:
    • Registered name & mobile
    • Plan (speed + duration)
    • Payment proof (screenshot, UTR/Razorpay ID, amount, time)
      We’ll verify and activate manually if needed.

Q2. I made a wrong payment — can I get a refund?

  • Duplicate/extra payment: ✅ Yes — we’ll refund or adjust to your next renewal (your choice).
  • Wrong plan selection (before activation): ✅ We’ll correct the plan or refund the difference.
  • After plan activation: ❌ Non-refundable (prepaid service already delivered).
    Share details on WhatsApp for the fastest resolution.

Q3. How long does it take to process a refund?

  • Razorpay/UPI/Card/Wallet: Usually 3–7 business days after approval (bank timelines vary).
  • Cash paid: Refunded via UPI/Bank (share UPI ID or bank details).
    We’ll notify you when the refund is initiated.

Q4. I cancelled my plan — will I get my unused amount back?

  • Before activation/installation: ✅ Refund as per our installation cancellation policy.
  • After activation: ❌ No pro-rata or partial refund (prepaid).
    Tip: If you plan to be away, renew closer to your usage dates (plans can’t be paused after recharge).

Q5. What if my payment fails but the amount is deducted from my account?

  • Many failed/pending transactions auto-reverse by your bank in 1–5 business days.
  • Share UTR/Razorpay ID, amount and time on WhatsApp — we’ll verify:
    • If payment is captured, we’ll activate/renew immediately.
    • If not captured, wait for bank auto-reversal or try repaying via our Razorpay link.

Q6. Can I transfer payment from one connection to another?

  • Between two different users/accounts: ❌ Not allowed.
  • Within the same registered account: We can adjust duplicate/extra payment to your next renewal.
    For relocation within our area, your validity continues on the same account (transfer not needed).

Q7. How can I check the refund status?

Message WhatsApp: +91 022-6920740 with your registered number and payment reference (UTR/Razorpay ID).
We’ll reply with your refund status / ARN (if applicable) and the bank timeline.

Q8. Whom should I contact for billing disputes or corrections?

Contact WhatsApp/Call: +91 022-6920740 with:

  • Registered name & mobile
  • Invoice date/amount
  • Issue description (wrong plan, duplicate charge, GST detail, etc.)
  • Proof (payment screenshot, UTR/Razorpay ID)
    We’ll audit and correct the bill or process a refund/adjustment as applicable.

Quick facts

  • Payments accepted: Razorpay, Cash, UPI (QR), GPay, PhonePe, Paytm
  • All plans: Unlimited data; no pause after recharge
  • Reminders: WhatsApp 5 / 3 / 1 days before expiry
  • Speed test: https://kvbroadband.in/speedtest/

⚙️ 1️⃣ General Troubleshooting (KV Infotech)

My internet is not working — what should I do first?

  1. Power cycle: Turn OFF ONT + router → wait 15 sec → turn ON (ONT first, then router).
  2. Check lights (ONT): PON = solid, LOS = off. If LOS is red/blinking, it’s a line issue (see LOS answer below).
  3. Cables/ports: ONT LAN ↔ Router WAN/Internet port; no loose/bent fiber.
  4. Test via LAN: Connect a laptop/PC by cable and browse.
  5. Speed test: https://kvbroadband.in/speedtest/
    If still down, WhatsApp us a photo of ONT/router lights with your registered mobile: +91 022-6920740.

Why is the LOS light red on my router or ONT?

LOS (Loss of Signal) red = fiber link problem (fiber cut/loose connector/OLT side).
Do not touch the fiber. Share a photo of ONT lights on WhatsApp (+91 022-6920740). We’ll run a remote check and, if required, dispatch a technician.

My router keeps disconnecting frequently — how can I fix it?

  • Power: Use the original adapter, stable socket/UPS; avoid loose extensions.
  • Placement: Open, high, away from metal/microwave/fridge.
  • Band: Use 5 GHz for nearby rooms; 2.4 GHz only for longer range.
  • Channel: Set 2.4 GHz to Auto/1/6/11; 5 GHz to Auto.
  • Firmware: Update router firmware; reboot weekly.
  • If LAN stable but Wi-Fi drops, consider a dual-band upgrade or mesh/AP.

Why is my speed slow even after plan renewal?

  • Testing on 2.4 GHz reduces throughput; use 5 GHz or LAN.
  • Old cables/ports limited to 100 Mbps (use Cat5e/Cat6 + Gigabit ports).
  • Background downloads, cloud sync, or other devices consuming bandwidth.
  • Router too far/behind walls.
    Run a wired test at https://kvbroadband.in/speedtest/ and share the screenshot—we’ll optimize.

My speed test shows full speed but websites open slowly — why?

  • DNS/app cache issues: reboot device, clear browser cache; set DNS to automatic.
  • VPN/Proxy/Firewall enabled on device → turn OFF and retry.
  • Specific site/app congestion; try another site/app.
  • Weak Wi-Fi signal/interference; move closer or use 5 GHz/LAN.

Why does my connection drop during video calls or gaming?

  • Prefer LAN or 5 GHz for low latency.
  • Pause heavy downloads/streams on other devices (bufferbloat).
  • Keep router open & elevated; avoid thick walls.
  • Office VPNs can add jitter; test without VPN.
    Share a speed + ping screenshot; we’ll help tune.

What should I do if my Wi-Fi works on some devices but not others?

  • Re-enter the correct password; ensure WPA2/WPA3 compatibility.
  • Connect older devices to 2.4 GHz (many don’t support 5 GHz).
  • Turn MAC filter/Access Control OFF.
  • “Forget network” → reconnect; reboot device & router.
  • Enable legacy b/g/n mode on 2.4 GHz for very old devices.

Why does my Wi-Fi show “Connected without Internet”?

  • Router WAN not getting IP / PPPoE failed → reboot ONT then router; check WAN status.
  • DNS misconfigured → set to automatic; reboot.
  • MAC filter/Parental control blocking the device.
  • Plan expired → renew (we send WhatsApp reminders 5 / 3 / 1 days before expiry).
    If unresolved, send router WAN status screenshot on WhatsApp.

Why is my router rebooting or turning off by itself?

  • Faulty/loose power adapter or overheated router.
  • Dust/heat buildup; ensure ventilation, clean vents.
  • Firmware bug → update or reset/reconfigure.
  • If it persists, request a hardware health check / replacement options.

My internet stops working after a power cut — what can I do?

  • Ensure both devices have power backup: ONT + Router.
  • After power returns, wait 1–2 minutes for ONT to re-lock (PON solid / LOS off).
  • If no internet, reboot ONT then router and test.
  • If LOS stays red/blinking, ping us with a photo—we’ll check the line.

Quick help

  • Speed test: https://kvbroadband.in/speedtest/
  • WhatsApp/Call: +91 022-6920740
  • Payments: Razorpay, Cash, UPI (QR), GPay, PhonePe, Paytm
  • Notes: All plans unlimited data; once recharged, plans can’t be paused. Renewal reminders on WhatsApp 5 / 3 / 1 days before expiry.

📶 2️⃣ Wi-Fi & Router Setup Issues (KV Infotech)

How can I reset my router or ONT device?

Try a reboot first (safer than reset):

  1. Turn OFF the router + ONT, wait 15 sec, turn ON the ONT first, then the router.

Factory reset (use only if advised):

  • Router: Push a pin into the RESET hole for 10–12 sec till LEDs flash → wait 2–3 mins → reconfigure.
  • ONT: Do not reset unless our support asks; it wipes ISP settings.

Reset clears Wi-Fi name/password and PPPoE/VLAN. If you reset by mistake, message us and we’ll help reconfigure.

How can I change my Wi-Fi name (SSID) or password?

  1. Connect to your router’s Wi-Fi / LAN.
  2. Open the router admin page (commonly 192.168.0.1 or 192.168.1.1).
  3. Login (check router label/manual for default credentials if you never changed them).
  4. Go to Wireless / Wi-Fi Settings → set new SSID and Password for 2.4 GHz and 5 GHz (both).
  5. Security: use WPA2-PSK or WPA2/WPA3 mixed.
  6. Save → reconnect devices to the new network(s).

Need help? WhatsApp a photo of your router model: +91 022-6920740.

Which router model works best for KV Infotech?

  • For 60 Mbps and above: use a Dual-Band Gigabit router (spec class AC1200 / AX1500+).
  • For 30–40 Mbps or small 1-2 room setups: Single-Band can work, but dual-band is still better for congestion.
    We also provide/upgrade routers—ask for the best combo for your flat layout and devices.

How do I check if my router is dual-band or single-band?

  • If you see two SSIDs (e.g., Home_2.4G and Home_5G), it’s dual-band.
  • Check the label/spec: it will say Dual-Band / 2.4 GHz + 5 GHz / AC/AX.
  • In the admin page, Wireless settings should show both 2.4 GHz and 5 GHz bands.

What should I do if my router lights are blinking continuously?

  • ONT/Router “Internet/WAN” LED off/blinking red → WAN auth/cable issue. Check ONT LAN → Router WAN cable and ports; reboot ONT first, then router.
  • ONT LEDs: PON solid and LOS off = good. LOS red = fiber issue → message us a photo.
  • If LEDs look normal but no internet, run a test: https://kvbroadband.in/speedtest/ and share a screenshot.

Can I connect multiple routers for better Wi-Fi coverage?

Yes—options:

  • Access Point (AP) mode on the second router (best if you can run a LAN cable between them).
  • Mesh Wi-Fi for seamless roaming across rooms/floors.
    Avoid double-NAT (router-behind-router in router mode). If unsure, we’ll guide the right topology for your home.

How can I extend Wi-Fi range using repeaters or extenders?

  • Place the extender mid-way between the main router and the low-signal room (where the main Wi-Fi still has 2–3 bars).
  • Use same SSID & password or a clear suffix (e.g., _EXT).
  • Extenders halve throughput on wireless backhaul; for best speed, prefer mesh or a wired AP.

How to check if the issue is in router or cable?

  1. Bypass test: Connect a laptop directly to the ONT (or router LAN) via LAN cable and test internet + speed.
  2. Swap cable/port: Try another LAN cable and a different LAN port.
  3. Band test: Compare 2.4 GHz vs 5 GHz vs LAN results on the speed test.
  4. If LAN is fine but Wi-Fi is bad → it’s a router/Wi-Fi issue (channel/interference/placement).
  5. If LAN also fails → share ONT lights photo; likely line/WAN config.

Quick help

  • WhatsApp/Call: +91 022-6920740
  • Speed test: https://kvbroadband.in/speedtest/
  • Payments: Razorpay, Cash, UPI (QR), GPay, PhonePe, Paytm
  • Notes: All plans unlimited data; plans can’t be paused. Renewal reminders on WhatsApp 5 / 3 / 1 days before expiry.

💻 3️⃣ Device or Connection Issues (KV Infotech)

My laptop connects but shows “No Internet Access” — what can I do?

  1. Reboot laptop → then reboot ONT first, then router.
  2. Switch networks: Test both 5 GHz and 2.4 GHz SSIDs; or use LAN cable to check.
  3. IP/DNS refresh (Windows):
    • Open Command Prompt (Admin) → run in order:
      • ipconfig /release
      • ipconfig /flushdns
      • ipconfig /renew
    • Then netsh winsock reset → restart PC.
  4. Disable VPN/Proxy temporarily; set DNS to Automatic.
  5. Forget Wi-Fi → reconnect with the correct password.
    If still offline, share a photo of ONT/router lights + your test result on WhatsApp: +91 022-6920740.

My mobile Wi-Fi keeps disconnecting — how can I fix it?

  • Move closer; use 5 GHz for speed, 2.4 GHz for longer range.
  • Turn Airplane Mode ON→OFF; then Forget network → Reconnect.
  • Disable Battery Saver/Background restrictions for Wi-Fi.
  • Check phone software updates; reboot phone and router.
  • Change router channel (2.4 GHz → Auto/1/6/11).
    If only Wi-Fi drops (LAN is stable), consider a dual-band upgrade or mesh/AP for far rooms.

Why is the internet slow only on one device?

  • That device may be on 2.4 GHz; switch to 5 GHz or LAN.
  • Close background apps/updates/cloud sync/Drive.
  • Check storage/CPU usage; clear browser cache.
  • Remove VPN, disable proxy, set DNS to Automatic.
  • Update network drivers (PC) and OS.
    Run a test at https://kvbroadband.in/speedtest/ and compare with another device.

Why can’t I access certain websites or apps?

  • Clear browser/app cache; try another browser.
  • Turn OFF VPN/Proxy/Ad-blockers; some sites block them.
  • Check Date & Time = Automatic on your device.
  • Try mobile data to see if the site/app itself is down.
  • If only one site is affected, send the URL/app name—we’ll check routing/DNS.

Can VPNs or firewalls affect my internet connection?

Yes. VPNs can reduce speed and increase latency (especially during calls/gaming) and may block some sites.

  • Test without VPN; if fixed, adjust VPN server/location or split-tunnel only office traffic.
  • Strict firewall rules can block apps/ports—relax rules temporarily to test.

Does antivirus software block my broadband connection?

Sometimes. Security suites can filter traffic, causing slow or blocked browsing.

  • Temporarily pause web shield/firewall in the antivirus and test.
  • Add your browser/app to Allowed/Trusted.
  • Keep only one active antivirus/firewall to avoid conflicts.

Quick help

  • Speed test: https://kvbroadband.in/speedtest/
  • WhatsApp/Call: +91 022-6920740
  • Payments: Razorpay, Cash, UPI (QR), GPay, PhonePe, Paytm
  • Notes: All plans unlimited data; once recharged, plans can’t be paused. Renewal reminders on WhatsApp 5 / 3 / 1 days before expiry.

🧩 4️⃣ Technical & Network Support (KV Infotech)

How can I contact KV Infotech technical support?

  • WhatsApp/Call: +91 022-6920740
  • Share a brief of the issue and a photo of your ONT/router lights, if possible.
  • For activation/renewal issues, include your payment proof (UTR/Razorpay ID).

What are the customer support working hours?

  • WhatsApp is the fastest way to reach us and is monitored throughout the day.
  • Phone support and technician scheduling are handled during regular business hours (we’ll confirm the next available slot over WhatsApp).

If there’s a local outage, we post updates and ETAs on WhatsApp.

Can I raise a support ticket through WhatsApp?

✅ Yes. WhatsApp us at +91 022-6920740. Your chat becomes a ticket in our system.
We’ll reply with a ticket/complaint reference and updates until resolution.

What details should I share when raising a complaint?

Please include:

  • Registered Name & Mobile No.
  • Address / Building & Flat No.
  • Issue summary (e.g., “no internet since 3 pm”, “slow speed on Wi-Fi only”)
  • ONT/Router light photo (PON/LOS/WAN LEDs visible)
  • Speed test screenshot from: https://kvbroadband.in/speedtest/
  • Payment proof (only if activation/renewal related)

How long does it take to resolve a technical issue?

  • Configuration/Wi-Fi issues: often same-day via remote assistance.
  • Fiber/link faults: typically 24–48 hours after feasibility and slot confirmation.
  • Timelines can vary with building permissions, weather, or material access. We’ll keep you updated on WhatsApp.

What if my issue is not resolved within the promised time?

  • Reply on the same WhatsApp thread and request an escalation.
  • We’ll prioritize your ticket, share the current status/ETA, and arrange a technician visit if needed.

How do I check complaint or ticket status?

  • Just ask on WhatsApp: +91 022-6920740 quoting your registered number (and ticket reference, if given).
  • We’ll share the latest status, next action, and ETA.

Can I request an engineer visit for physical inspection?

✅ Yes. If remote troubleshooting doesn’t fix it, we’ll schedule a technician/engineer visit for line checks, splicing, router setup, or Wi-Fi layout optimization.

Is there any charge for technical visits or repairs?

  • Network-side faults (our infrastructure): No visit charge.
  • Customer-side issues/materials (e.g., damaged router/fiber at home, extra-long internal wiring, trunking, accessories): chargeable at actuals after we inform you in advance.
  • Any hardware replacement (non-warranty/physical damage) is billed transparently.

Quick help

  • Support: WhatsApp/Call +91 022-6920740
  • Speed test: https://kvbroadband.in/speedtest/
  • Payments: Razorpay, Cash, UPI (QR), GPay, PhonePe, Paytm
  • Notes: All plans are unlimited data; once recharged, plans can’t be paused. Renewal reminders on WhatsApp 5 / 3 / 1 days before expiry.

🛜 5️⃣ Fiber Line & Signal Problems (KV Infotech)

My fiber line is damaged — how can I request repair?

  1. Do not touch the fiber (it’s fragile).
  2. Send us on WhatsApp: a photo/video of the damage, registered name & mobile, address, and landmark.
  3. We’ll log a ticket and schedule a technician.
    Contact: +91 022-6920740 (WhatsApp/Call)

Charges: Network-side faults → no visit charge. Customer-side damage/materials (inside flat, pet bites, drilling, extra fiber) → chargeable at actuals after we inform you.

How long does it take to fix a fiber break?

  • Simple drop-fiber fix (inside building): usually 24–48 hours after slot confirmation.
  • External/building permission cases: may take up to 3 working days (we’ll update you on WhatsApp).
    We prioritize LOS red / no-internet cases first.

What if the line issue is outside my building?

If the fault is in society ducts, risers, or external poles/DP:

  • We coordinate with building/security and our field team.
  • You don’t pay for network-side repair.
  • Timelines depend on access permissions and weather; we’ll keep you posted.

Do you provide backup connection during downtime?

We don’t provide a secondary line by default. For short downtimes, please use a mobile hotspot as a temporary backup.
For business-critical users, talk to us about a redundant link or enterprise options.

Why does the internet disconnect at specific times of day?

Common reasons:

  • Power cycling of building equipment or your own UPS at fixed times.
  • Wi-Fi congestion/interference (microwaves, cordless phones) during peak household hours.
  • Scheduled device updates/backups on your PC/phone/TV.
  • Loose/aged connectors heating up and signal flapping.

KV Infotech does not throttle by time. Share the time window + ONT/router light photo and a speed test; we’ll investigate.

Can I check signal strength myself?

Basic checks you can do safely:

  • ONT lights: PON = solid green, LOS = off → link OK. LOS red/blinking → line fault.
  • Ensure fiber patch cord is seated straight (don’t bend it).
  • Run a speed/latency test: https://kvbroadband.in/speedtest/

(Advanced optical power levels are visible in ONT admin on some models, but we recommend letting our technician evaluate this.)

What if my neighbors have internet but mine is down?

It’s likely a local drop issue. Try:

  1. Reboot ONT then router.
  2. Check ONT lights (PON solid / LOS off?).
  3. Ensure ONT LAN → Router WAN cable is firmly connected.
  4. Test via LAN to rule out Wi-Fi problems.
  5. If still down, send light photos + speed test on WhatsApp; we’ll run a remote check and dispatch a technician if needed.

Quick help

  • Support: +91 022-6920740 (WhatsApp/Call)
  • Speed test: https://kvbroadband.in/speedtest/
  • Payments: Razorpay, Cash, UPI (QR), GPay, PhonePe, Paytm
  • Notes: All plans are unlimited data; once recharged, plans can’t be paused. Renewal reminders on WhatsApp 5 / 3 / 1 days before expiry.

🧾 6️⃣ Complaint Escalation & Feedback (KV Infotech)

Whom should I contact if my complaint is not resolved?

Reply on the same WhatsApp thread and request escalation. We’ll prioritize your ticket and share a fresh ETA/visit slot.
Primary contact: +91 022-6920740 (WhatsApp/Call)

Is there an escalation email or helpline number?

  • Helpline / WhatsApp: +91 022-6920740
  • Email (billing/support/escalations): kvinfotech45@gmail.com
    When emailing, include your Registered Name & Mobile, Address, Issue summary, ONT/router light photo, and speed test result.

How can I share feedback about installation or service?

Just send your feedback on WhatsApp (same ticket chat). You can also email us at kvinfotech45@gmail.com with photos/videos if helpful. We log all feedback internally and act on it.

Can I rate my technician or give service feedback?

✅ Yes. After a visit or remote fix, reply with a quick rating:

  • Service Quality: ⭐1–5
  • Punctuality: ⭐1–5
  • Issue Resolved? ✅/❌
    Optional: Add comments (what went well / what to improve). This helps us coach our team and improve service.

Where can I leave a Google review for KV Broadband?

We’d love your review! 🙏
Google review link: https://share.google/zz6Qo1y3oDCz2g1xI

Tip: Mention your area/building and the plan you use—it helps neighbors choose the right plan.

Quick help

  • Support / Escalations: +91 022-6920740 (WhatsApp/Call)
  • Email: kvinfotech45@gmail.com
  • Payments: Razorpay, Cash, UPI (QR), GPay, PhonePe, Paytm
  • All plans: Unlimited data; once recharged, plans can’t be paused
  • Reminders: WhatsApp alerts 5 / 3 / 1 days before expiry
  • Speed test: https://kvbroadband.in/speedtest/
KV infotech
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About Ienet

K.V. Infotech is a trusted Internet Service Provider in Naigaon–Vasai, offering ultra-fast fiber broadband and smart OTT connectivity.

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