At K.V. Infotech, we value and respect your privacy. Protecting your personal information is one of our top priorities.
This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our broadband and related digital services.
Our Commitment to Your Privacy
We are dedicated to maintaining the confidentiality, integrity, and security of all personal information shared with us.
K.V. Infotech follows responsible data management practices and complies with applicable data protection and telecom regulations in India.
We collect and use your personal information solely to deliver, maintain, and enhance your broadband experience with us.
We never sell or rent your personal data to any third party. Information is only shared with trusted partners (e.g., payment processors or technical service providers) when necessary to deliver or support your internet services.
Information We Collect
To provide uninterrupted broadband service and customer support, we may collect the following information:
- Full name, address, contact number, and email ID
- Installation address and billing details
- Device information and IP address when you access our website or customer portal
- Network usage statistics for diagnostics, analytics, and performance monitoring
We may also collect limited data via WhatsApp, SMS, or live chat when you contact our customer care team.
All collected data is stored securely and used only for purposes related to service delivery, billing, support, and user experience improvement.
Cookies
Our website may use cookies to enhance your browsing experience. Cookies help us remember preferences, analyze traffic, and improve website functionality.
You may choose to disable cookies in your browser settings; however, this may limit certain website features or performance.
Account & Password Security
When you register for a K.V. Infotech customer account, your credentials protect your personal information. To keep your account secure:
- Keep your password confidential.
- Log out after using shared or public devices.
- Change your password periodically.
Our support team will never ask for your password via phone, email, or text message.
Payment & Billing Information
To process your broadband payments, we collect minimal billing data such as transaction references or payment confirmations.
All online payments are handled via secure, verified payment gateways.
K.V. Infotech does not store your debit/credit card numbers or sensitive banking credentials on its servers.
Communication via Email or SMS
We may use your registered email ID or mobile number to:
- Send invoices, renewal reminders, and payment confirmations
- Share important service or maintenance updates
- Notify you about plan upgrades, new offers, or service improvements
- Request feedback or participation in optional surveys
You may opt out of promotional communications anytime by contacting our support team.
Legal Disclosure
K.V. Infotech may disclose personal information only when required by law, regulatory authorities, or a court order, or to protect the rights, property, or safety of K.V. Infotech, its customers, or the public.
Your Rights
You have the right to:
- View, correct, or update your personal details through your K.V. Infotech account.
- Request deletion of your personal data by contacting our support team.
Please note that certain records may be retained as required for billing, audit, or legal compliance purposes.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:
K.V. Infotech
4/24, Sandhya Vaity Building, Christian Ali,
Naigaon West, Vasai – 401207, Maharashtra
📞 +91 8850111168
✉ contact@kvbroadband.in
